Saint-Sépulcre

Really good food with big portions. The service was super friendly and they speak in English. Recommended it for Alsace cuisine.

We came to Strasbourg on the 19th for our Christmas holiday, and this was the very first meal of our trip. Unfortunately, it somehow ruined our entire mood for the day. From the moment we entered, the staff showed an unpleasant and condescending attitude. There was no greeting or warmth at all. I couldn’t tell if this was their “service style,” but it was one of the worst dining experiences I’ve had. At some points, it even made us feel uncomfortable, as if we were being treated differently as we’re Asian. After finishing our meal, we asked for a bottle of tap water. Despite the restaurant not being too busy, we waited around 15 minutes and reminded the staff several times. In the end, we had to walk to the bar ourselves. When we pointed out the long wait, a staff member responded dismissively, saying “Oh wow” in a mocking tone. Shortly afterward a male waiter came to our table and told us to calm down, sit still, and be quiet in an aggressive tone. This was especially upsetting as we were not being loud at all and had spoken politely throughout. I genuinely don’t understand what the issue was or why we were treated this way. Later, we asked for the bill. Although there were just not too many customers left, it still took quite some time for the bill to arrive. The waitress brought it and placed it at the corner of the table without saying anything. We then waited another 15 minutes, trying to get someone’s attention to pay, raising our hands repeatedly, but were completely ignored. When we finally managed to call a male staff, he responded loudly with “What?” He then told us that payment had to be made at the counter, which no one had informed us about. This caused unnecessary frustration and wasted time. At the counter, we explained that the staff should have told us where to pay. The waitress replied carelessly, saying she “forgot” and “didn’t really understand.” We never received a proper apology. Regardless of the food, I do not recommend this restaurant. The service was unprofessional, disrespectful, and showed a clear lack of basic customer care.

Easily one of the best meals we had during our week in Strasbourg. Make a reservation if possible as tables seemed to fill up quickly around dinnertime. Great food and great service! Highly recommended!