Burger Deck

I came here as I had heard that the burgers were delicious, and I can't lie and say it wasn't good. The burger was tasty, the service was a little absent, and the atmosphere was nice. Outdoor seating, umbrellas over some tables, and people seemed to be enjoying themselves. Back to the service, I waited a moment (2 min, wondering at first if someone was away for a moment) and the staffer appeared from the back area, and took she took my order, which was simple enough, a couple burgers, The Deck (double smash burgers with cheese). I waited by the counter overlooking the street, and people watching, noticed of the two occupied tables only one had food, and the other table of 3, were chatting, so I was not sure if the were just hanging out or waiting, as there was another restaurant, Shakespeare's next door (their fish and chips is delicious). After about 7-10 min, I realized they were also waiting on food, so I went downstairs to order food from Rubicon, and my house had a few separate orders. I was down there for about 25 minutes, getting one sandwich, (another review, which I cut my order to only 1 sandwich, and we split at home, just due to the service). When I came back upstairs, my food didn't seem ready, but then from a side door the group had their burgers, fries and onion rings delivered hot and fresh to them with an apology that they were short staffed today. The cook, came out again and handed me my food , and offered the same apology. The connecting dot here is this was the attendant from downstairs, who seemed to be going up and downstairs, he was giving the cook a break and I believed didn't plan on it being a busy day ... Or busier than expected. The burger 4 stars, unfortunately shortcomings regardless impact especially service. I appreciated the handling, though being forthcoming at the onset would have shown concern for the client base and allowed for understanding.