Del Taco

I recently placed a to-go order at Del Taco #307 in Downtown San Diego, and the experience was mostly good, with some clear positives and a few issues that should not be overlooked. Starting with the food: The snack tacos were generously filled with proportionate amounts of ingredients, but several of the shells were broken. Broken shells are always unacceptable, regardless of filling amount, and this detracted from the experience even though the flavor itself was fine. The Crunchtada tostada was genuinely delightful in taste, but the presentation was messy, with ingredients unevenly distributed. Flavor-wise it delivered, visually it did not. The carne asada fries were very good. I requested them well done, and they were prepared correctly, crisp and satisfying, which I appreciated. The Double Del Cheeseburger tasted better than it looked. While the presentation was not particularly neat, the flavor exceeded expectations. Overall, the food leaned mostly good, with some items clearly better than expected, but there were execution issues, particularly with shell integrity and presentation, that should not be dismissed. As for customer service, the cashier listed on the receipt, Lupita, was not rude, but also not friendly. The interaction felt rushed and disinterested, lacking the basic courtesy and engagement that define excellent customer service. It was functional, but not welcoming. In summary: Good flavor across most items, correct handling of special requests, but avoidable mistakes with broken shells and rushed service. With better attention to detail and a bit more care in customer interaction, this location could noticeably improve.