Greystone Prime Steakhouse & Seafood

I made reservations for my girlfriend and myself for Valentine’s Day expecting a special and memorable evening. I knew it would be busy, and we were completely understanding of that. What we did not expect was how poorly the entire experience would be handled from start to finish. We were seated within a reasonable time, and our server brought water and took our order shortly after. Unfortunately, that was the last part of the night that went smoothly. We waited about 45 minutes for our first course. When it finally arrived, it was shocking. I ordered the heart-shaped ravioli, which looked like a pile of sauce, and my girlfriend ordered the lamb chops. Both dishes were ice cold. Not slightly warm. Not room temperature. Ice cold, as if they had been sitting for quite some time. I politely brought this to our server’s attention. He apologized and offered to replace my dish. About 20 minutes later, another plate arrived. While it looked better, it was still only lukewarm. By that point we were frustrated and hungry, so we ate it anyway. While all of this was happening, the host was calling guests’ names and lining them up in the doorway leading to the entrance. It appeared to be an effort to make it seem like tables were moving quickly, but it created congestion right next to our table. We were seated outside, which meant people were standing directly in front of us and in our personal space for much of the night. It felt uncomfortable and honestly unsafe, as it blocked the entrance area and seemed like a potential fire hazard. To make matters worse, the outdoor heaters were not working, so we were sitting in the cold while trying to eat. After finishing our first course, I asked to speak with a manager and was told our server was the assistant manager. I explained how disappointed we were so far, but nothing improved. We then waited another 30 minutes for our entrées, which only came out after I asked again about our order. At that point, it felt like we were constantly having to chase our own food. One of our sides was shrimp scampi, which cost an additional $25. When it arrived, it had only three shrimp. Charging that much for such a small portion was unacceptable, especially after everything else that had gone wrong. We were told we would receive a discount, so we tried to move forward and salvage what we could of the evening. Unfortunately, that was not possible. My ribeye was lukewarm, and my girlfriend’s salmon was ice cold, overcooked, and had a foul taste. Watching her try to eat it on what was supposed to be a romantic night was incredibly disappointing. At that point, I asked to speak to the manager again and let him know we were done. We had completely lost confidence in the kitchen. He apologized and agreed to comp our entire meal. While I understand Valentine’s Day is one of the busiest nights of the year, being busy is not an excuse for cold food, poor presentation, slow service, and an uncomfortable dining environment. This felt like a complete breakdown in execution and preparation. This was supposed to be a special evening for us, and instead it turned into a long, frustrating, and disappointing experience. For a restaurant that presents itself as upscale and charges premium prices, this was simply unacceptable. We left feeling frustrated, let down, and embarrassed that I chose this place for such an important occasion. I would not recommend this restaurant. No matter how busy you are, guests deserve far better than what we experienced.

We had a company dinner with 50 people here a few weeks ago and it was wonderful! They were so easy to communicate and plan with prior to the event. Mildred was wonderful and was very responsive and helpful! The night of the event, the staff took great care of our large group and made sure we were taken care of. The food was delicious and the atmosphere was great. I would highly recommend if you have a special event or need a space to host a group of guest!

My husband and I come in here all the time. Greystone has one of the best Happy Hours downtown. The bartender Daniel is excellent! He makes great cocktails, best customer service. He’s always there to help but he leaves you alone so you can enjoy your night out. Great price on glass of wine and the food is so good!