Jeffs’ Beach Burgers

I visited today because I’ve always liked the vibe and design, which looked inviting, appetizing, and popular. I arrived around 6:50 PM—just before 7 PM—when there was hardly any line. There was only one party ahead of me, but the cashier had stopped taking orders. I waited for about 10 minutes, and still, no one was ordering. Then, an older woman behind me mentioned that she had ordered online for pickup, so I immediately placed my own online order. After ordering, I saw the estimated wait time was 30 minutes. As more people began lining up, I went to ask C whether the wait time for online orders and in-person orders was different. I explained that I had been in line to order but had also placed an online order, and asked if it could be marked as dine-in. C told me the wait time would be the same. I then sat outside to wait. Over half hour I paid even closer attention to the announcements, but I never heard my name called, not even once. At 7:38 PM—my order’s estimated ready time—I went to the counter asked loudly if my order was ready. No one responded. One thing I noticed about your store is that no one at the counter seems willing to acknowledge customers, even when it’s obvious they are trying to get help. After no response, I asked again about order #154 and was again ignored. I have to zoomed in with my phone camera and saw they were already preparing orders in the 160s. I loudly asked again where my #154 was, pointing out they were far past my number. Only then did C casually point to a box behind her and say, “It’s right here; we called you but you didn’t come.” From 7:30 PM to 7:38 PM, I had been watching my phone and listening carefully. I walked to the counter at 7:38 and did not receive my burger until after 7:40 PM. C’s expression was clearly unfriendly, with no smile and a demeanor suggesting the problem was mine. By that point, I was already very upset—not only because of the wait but also because of the lack of assistance and C’s cold attitude. She didn’t say “thank you” or “sorry.” My two-year-old son was waiting outside in the seating area, and I had been going back and forth while keeping an eye on him. By then the sun had gone down, it was cold, and the burger I finally received was only lukewarm. Standing outside with that half-warm burger, I felt the entire experience was wrong. I went back to confront C, speaking loudly about my experience and their unprofessional and dishonest handling of the situation. I only wanted an apology or acknowledgment. Instead, C kept her attitude, making me feel like I was the unreasonable one. She said she was the manager. When I asked her name, she said, “It doesn’t matter.” Of course it matters—without accountability, customers with real concerns will be brushed off. C not only had an attitude and failed to do her job, but also made excuses, treated me disrespectfully, lied and acted in a way that I felt was discriminatory. After call the real manager, C’s attitude changed completely, and she offered explanations—but without any real sincerity. She even tried to convince me that I had misunderstood her, claiming my burger was only ready at 7:42 PM and that she had just called my name before I asked. She said that if no one claims an order, they call again every 5 minutes. By then it was nearly 8 PM, and I still hadn’t eaten. I told her multiple times I didn’t want explanations—I just wanted to go home. Everyone who ordered after me had already received their food. beef patty was burnt and dry. Although I saw the bun being toasted on a pan during preparation, it arrived soggy, flattened like dumpling dough, and sticky—tasted like undercooked

I ordered the 1/4 lb cheeseburger ($9.95) and it was delicious, juicy, flavorful, and cooked just right. The onion rings ($5.95) were crispy and satisfying, and the curly fries ($5.45) were seasoned well and hit the spot. I also got the lemonade ($3.45), which was refillable and actually pink lemonade. I highly recommended this drink!! Super refreshing and a great addition to the meal. We sat outside, which was nice because the place is dog-friendly and has a relaxed beach vibe. You don't actually see the beach from the seating area, but it's nearby, so it still feels coastal. The only downside was that no one was cleaning the outdoor tables, and bugs can be a bit annoying at times but that comes with outdoor seating. Overall, the burger was excellent, the food was worth the price, and overall, a solid experience and a dependable go-to for burgers. I'd recommend it and will be back. Cheeseburgers, curly fries and onion rings so good!!

Holy cow what a burger. The burger was delicious! I ordered the double double with fries and a chocolate smoothie. Everything was so good! This is another place I will come back to! If you blink you’ll miss it, it’s in the corner of a busy street with other shops and restaurants.