Madison

I had high hopes for our night at Madison however the experience unfortunately fell short. Our server was very nice but seemed spread thin, when we finally got our first round of drinks a second was never offered so we all just drank water after. Our meals were all just mediocre, everything came out like warm or even cold but came out fast, less than 10 min from ordering everyone had their main course so it felt like everything was pre cooked and just waiting in a warmer or the window to go out to tables. The atmosphere is incredible, very cool spot but unfortunately not a great visit for our group.

A little underwhelming unfortunately. The atmosphere is the best part. We were really exited to check this place out, especially since it was recommended by a friend. The server was very kind, but service was spotty. Due to the structure of the building it is very loud and hard to hear sometimes. We ordered four entree's and they all came out 8 minutes later.... just makes you wonder how fresh and made to order the items are. Overall, not sure if we would be back. The wine menu was not impressive at all especially for $17 a glass.

My two friends and I recently visited Madison on Park for brunch, and unfortunately, our experience was very disappointing. When we were seated, no one greeted us for at least five minutes -- it was not busy, plenty of open tables around us. We eventually had to get up and ask the hostess to please send a server to our table. Our server, Paulina Y, rarely checked in on us throughout the meal. We could see her sitting at the bar talking with a friend while we were still waiting to order additional drinks (we were sitting out back at the "outside" table closest to the bar). To make matters worse, we weren't informed that several menu items were unavailable/sold out until we were ready to place our food order. The restaurant was even out of basic items like ketchup. While we understand that shortages and issues can happen, communication and attentiveness go a long way. Given that brunch came to about $75 per person, we expected a higher level of service. My friend asked to speak with a manager to express that customers paying these prices anticipate better hospitality and organization; his response was less than apologetic. We truly hope management takes this feedback seriously and works to improve the overall customer experience.