Olleh CONVOY Korean BBQ

Came to this restaurant yesterday, Monday night and it started out great. We were seated pretty quickly and experienced great service from our waiter Josh. The vent above our table did not seem to be working well as the smoke kept wafting into my friend’s face as we cooked, but we did not pay it much mind. About 15 minutes into dinner, we spotted a roach on the ledge of our table. While we were waiting for an employee to come, it walked all over our seating area and into the beef plate we ordered. After seeing the roach, Josh quickly said he would notify a manager to see what they could do. We patiently waited for about 7 minutes or so before another employee came to see what was wrong. We explained the situation and asked how much longer it would be to speak to a manager, to which the employee also quickly responded and said he would get his manager. After another wait, the same waiter came and told us that the manager seemed to be too busy hosting to attend to the situation. We watched him walk around past our table without even addressing us. The waiter then informed us that he spoke to the owner who said all he could offer was a 50% discount on our meal, adding that if it wasn’t “a big roach” there wouldn’t be much they could do. We asked if it would be possible to just move us to a different table since it wasn’t overly busy and they said they would see what they could do. We continued to wait. By that point, our appetite was gone and the least we wanted to do was speak to the manager. We talked to the second waiter for a while about the issue and asked for his advice to which he said that if it were him in that situation, he would just leave. After waiting for another while for the manager, we decided to tell the second waiter that we would leave like he suggested. The lack of urgency on the managers part was incredibly frustrating, and my friend ended up having an allergic reaction to the smoke from the grill. The food was decent and Josh’s customer service was great, but the experience was terrible nonetheless. This morning, we ended up having to go to the ER as my friend’s allergic reaction worsened. I don’t think we will return here again, do not expect the best service if you plan to.

This was my first time ever having korean bbq. They have great prices for AYCE. The food was tasty. I personally liked the chicken dumplings, the kimchi fried rice, and the beef bulgogi. As far as the service, they are on it. They have a person for everything pretty much. Our server was really good and attentive especially when changing out our grills and checking to see if we want to order more. I will definitely come and try this again. Parking: Although it's a huge lot, there are multiple businesses and it gets really hard to find parking. You might have to park near by some where.

Good food. Good ambiance. K pop music in the background. Plenty of meat selections. Promp service.

Our first Koren BBQ experience, and our group really enjoyed it! We did have a couple experienced KBBQers with us, so they helped with ordering, figuring out portions, and cooking. No reservations, so we arrived early and put our name down/seated right away on a Thursday around 7 PM. We opted for the "Prime" option, and they enjoyed brisket, octopus, chicken, and a variety of meats. For vegetarians, I will say there were not many substantial options to choose from - salad, a soup, rice, macaroni. For that reason, I didn't enjoy as much as the others, but it was still a nice experience.