CAVA

Delicious, fresh and fast Mediterranean food. YUM! Shout out to Jamie and her team for making such tasty bowls.

This is the third time I have gone into this branch of CAVA. Wow, the food is decent and markets itself as healthy, every time I am here, the same workers all look, dejected, depressed, no smile on their face, and move at a snail pace. I was the only person in line and it took them 15 minutes to complete my order Since they were all standing around talking with each other. What an absolute disaster of management and training on the part of this branch.

Normally a great experience that serves good portions of great food if I want something quick. I remember going for the first time being absolutely blown away, wanting to show everyone I knew about it. My most recent experience has been downhill. A guy by the name of Rahim gave subpar service last week. I placed a pickup order directly from the Cava app. Upon picking it up, I realized the bowl was really light and only about half full. I waited by the register for a while, trying not to interrupt the workers who were tending to the line, but I finally got asked what I needed by Rahim. I at first really appreciated him checking in, but when I asked if I could get a bit more since this was less than I was normally served, he told me that what I was given is normal. I pointed to a couple other bowls on the counter and also mentioned that past times I’ve been there I’ve been given more. He told me that the other bowls ordered greens, but not all of them were. I also saw much more protein being served to these bowls. Rahim continued to tell me that not everyone is properly trained and that the portions in mine were correct. I told him, “cmon man this bowl is half full. I paid for a full meal. If I don’t get that, could I at least get a partial refund?” But he stood on business and continued to say the portions were correct. Others in line agreed the portions were pretty skimpy and that they had to ask for more earlier in the line. I even had someone come up to check out what the bowl looked like and when I showed him, he was like, “oh nah that’s way less”. Rahim finally told me that he’d remake the bowl (not at all what I needed and actually used more portions) and told me that if I wasn’t satisfied that he’d give me a refund. This was an alright solution, but honestly I just wanted more protein since it was so lackluster. I mentioned to him that, although he had probably had a long day, it would be really appreciated if he had first started with apologizing and acknowledging ANYTHING rather than going straight into defense. I told him a few other things and he said, “thank you for your input” in a sarcastic manner. I told him to have a good night and left. Upon eating it, he had fluffed up the portions with a bunch of rice and I had only a couple pieces of chicken (not at all what I saw in the other bowls being served). This was a subpar visit and not something I think I’ll go back to when it comes to a later night meal. I attached a photo of the second bowl he made which was better, but definitely not what I expected from my past awesome experiences at Cava. I wish I got a photo of the last bowl, but I’ll just say it was about an inch less tall than what I pictured.