Gen Korean BBQ House

We were seated quickly at Gen Korean BBQ in UTC, but everything went downhill from there. It took forever for someone to take our order, and when they finally did, the food didn’t start coming out until 20–30 minutes later — and even then, it was incomplete. Several side dishes never arrived at all, and the items that did come were often wrong. We were dining with little ones, which made the situation even more frustrating. The kids were hungry and restless, and it was incredibly hard to keep them calm while we sat there waiting with nothing on the table. Everyone was hungry, and the delays just kept piling up. Service was chaotic and disorganized. There didn’t seem to be any system in place. There was no call button, no clear way to get a server’s attention — we had to physically walk over to the bar area and nearly to the kitchen just to ask for help. At one point, I asked for water for our table of seven and was given one single cup. To make matters worse, one of the servers was casually swinging scissors in front of us while talking, which felt unsafe and completely unprofessional. Throughout the night, orders were mixed up, items were missing, and it felt like the staff had no communication or coordination. The meat quality itself was also disappointing, which made the long wait even harder to overlook. We typically tip 18–20% without hesitation, but this was one of the worst dining experiences we’ve had in the U.S. Overall, it was frustrating, disorganized, and incredibly disappointing. Would not recommend. Overall 1/10

Before we start I told our server I am allergic to alcohol. We ordered 2 mocktails but they have us the alcohol version of the mocktails drink. What if I have a severe allergy reaction? I had a sip and I can already tell its alcohol. The Purple Ube Dream was really good. And Hotteok was good too. Their Galbi and Rib Fingers were good too. But their thin slice belly and brisket is soooo thin that it looks like shaved ice meat. When were about to pay, we checked our bill and they charged us for the price of the alcohol drink. Server was like its the same price. The mocktail and alcohol are same price. We were like no. Its not. Its $5 less. We should him the menu and was like let me talk to the manager. He came back and incorrectly reduced the bill. We should him the menu again and said that menu is wrong. And mocktail is $8.98 and not $3.98. Well not according to this menu we said. We asked for the manager and we waited like 30mins for the manager. He fixed everything and gave us the right amout and gave us 10% discount. I feel bad for our server Mark but we want to be charge on the right amount. Its not our fault their menu is incorrect. By the way, they let you review 5 star for a 10% discount Never coming back. May you guys have a good experience

This is one of the newly opened restaurant at UTC. This is located next to Macy’s. We were seated right away when we arrived. Our server, I think his name is Allen, was the star of the experience. He was very helpful and made dining experience more enjoyable. He explained the premium option and convinced us to try it. Food was delicious. Meat quality was pretty decent. Bonchon was very good. Will definitely come back here

As someone who has tried multiple kbbq restaurants, this one has been the most disappointing. To begin, our waiter seemed very pushy for us to order the premium dinner option emphasizing we could drink as much as we wanted for 2.50. After we stated we would do the regular dinner option and stick with water, his demeanor towards us changed to extremely dismissive. Our grill was not changed once throughout our entire meal despite having burnt sauces stuck on it. They also forgot to bring us some meats we ordered two separate times and it took forever to get our card back after having paid. As if the service wasnt bad enough, the meat portions were mediocre. There werent any full pieces of meat, it seems like we were being served the left over crumbs. The corn cheese portion was also a joke, filling only 1/4 of the container it came in. I understand wanting to prevent food waste, but I have never been served this small of a portion at any other kbbq. The bulgogi fries we ordered also came cold with unmelted cheese on them, we had to put them on the grill.